gamers88 Privacy Policy

1. Data Controller

gamers88 is the data controller responsible for personal data collected through the Platform. gamers88 operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.

gamers88 has appointed a Data Protection Officer (DPO). Contact details for the DPO are set out in Section 13 of this Policy.

2. Personal Data We Collect

gamers88 collects personal data in the following categories:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — 21+ requirement)
• Philippine mobile number (in +63 format)
• Email address
• Username chosen at registration
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine Passport, SSS ID, PhilHealth ID, Driver's Licence, UMID)
• Selfie photograph for liveness verification
• Proof of payment method ownership where required

2.3 Financial Data

• GCash account number or linked mobile number
• PayMaya account details where applicable
• Bank account information (BPI, BDO, Metrobank) for bank transfer transactions
• Transaction history: deposit amounts, dates, withdrawal requests, and settlement records

gamers88 does not store full debit or credit card numbers. Payment processing is handled by certified payment partners who maintain their own PCI-DSS compliant data environments.

2.4 Gaming Activity Data

• Game session records: games played, wagers placed, outcomes, winnings, and losses
• Responsible gaming interactions: deposit limit settings, self-exclusion requests, cooling-off activations
• Bonus eligibility and wagering requirement progress

2.5 Technical & Device Data

• IP address and approximate geolocation (country and region level)
• Device type, operating system, and browser version
• Session duration and navigation path within the Platform
• Cookie identifiers (see Section 6)

2.6 Communications Data

• Live chat transcripts with the gamers88 support team
• Email correspondence sent to [email protected]
• Feedback, complaint, and dispute records

3. Legal Basis for Processing

gamers88 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

4. How We Use Your Personal Data

gamers88 uses collected personal data for the following purposes:

• Account Services: Creating, maintaining, and managing your gamers88 account; authenticating your identity at login; processing deposits and withdrawals.
• Regulatory Compliance: Meeting PAGCOR licensing obligations, Anti-Money Laundering Act (AMLA) reporting requirements, and National Privacy Commission (NPC) data governance standards.
• Fraud and Security: Detecting unauthorised access, fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct as defined in the gamers88 Terms & Conditions.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns consistent with problem gambling; enforcing deposit limits, cooling-off periods, and self-exclusion requests; complying with PAGCOR responsible gaming directives.
• Customer Support: Responding to enquiries, resolving disputes, and providing technical assistance through live chat and email.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the gamers88 user interface, game selection, and overall player experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only to Players who have provided explicit consent. Consent may be withdrawn at any time via account settings or by contacting support.

5. Sharing Your Personal Data

gamers88 does not sell or rent personal data. We share personal data only in the following circumstances:

• Payment Processors: GCash (Globe Fintech Innovations Inc.), PayMaya (PayMaya Philippines Inc.), BPI, BDO, and Metrobank — strictly for the purpose of processing deposit and withdrawal transactions.
• Game Providers: Evolution Gaming, Pragmatic Play, PG Soft, JILI Gaming, Habanero, and other certified providers — limited to session tokens and anonymised player identifiers necessary for game operation and RNG certification.
• Identity Verification Partners: Third-party KYC service providers engaged to conduct document and liveness verification — bound by confidentiality agreements and data processing agreements consistent with this Policy.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) — where disclosure is required by law, court order, or regulatory direction. gamers88 will notify affected Players of such disclosures where legally permitted to do so.
• Professional Advisors: Legal counsel, auditors, and accountants — under confidentiality obligations and only to the extent necessary for the relevant professional engagement.

All third parties with whom gamers88 shares personal data are required to maintain security standards at least equivalent to those maintained by gamers88 and to use the data solely for the agreed purpose.

6. Cookies & Tracking Technologies

The gamers88 Platform uses cookies and similar tracking technologies to deliver and improve the service. The categories of cookies used are as follows:

You can manage cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect some features of the Platform.

7. Data Security

gamers88 implements a multi-layered security programme to protect your personal data:

• Encryption in transit: All communication between your device and gamers88 servers uses 256-bit SSL/TLS encryption.
• Encryption at rest: Sensitive personal data stored in gamers88 databases is encrypted using AES-256.
• Password security: User passwords are hashed using bcrypt with a unique per-account salt. gamers88 never stores passwords in plain text and cannot retrieve your password — only reset it.
• Access controls: Access to personal data within gamers88 systems is restricted to personnel with a defined business need and is enforced through role-based access controls and audit logging.
• Penetration testing: gamers88 conducts regular independent security assessments of the Platform infrastructure.
• Two-factor authentication: Available to all Players and required for certain account management actions such as password changes and withdrawal requests above defined thresholds.

Despite the above measures, no data transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your login credentials and for notifying gamers88 immediately of any suspected unauthorised access.

8. Data Retention

gamers88 retains personal data for the following periods:

• Active Account Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction Records: Retained for a minimum of 5 years following the date of each transaction, as required under Philippine anti-money laundering legislation.
• KYC Documentation: Retained for the duration of the account relationship and for 5 years post-closure, or as required by applicable law.
• Support Communications: Retained for 3 years from the date of the communication, except where the communication forms part of a dispute record, in which case it is retained until the dispute is fully resolved and the applicable retention period for that dispute has elapsed.
• Marketing Consent Records: Retained for the duration of the consent and for 2 years following withdrawal of consent.

Following expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with gamers88's data lifecycle management procedures.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data processed by gamers88:

• Right to be Informed: The right to be notified of how your personal data is being processed — fulfilled by this Privacy Policy.
• Right to Access: The right to request a copy of the personal data gamers88 holds about you and information about how it is processed.
• Right to Correction: The right to request correction of inaccurate or incomplete personal data held by gamers88.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where there is no lawful basis for continued processing. Note that this right may be limited by legal retention obligations applicable to gamers88 as a PAGCOR-regulated entity.
• Right to Object: The right to object to the processing of your personal data on the basis of legitimate interests or for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of personal data by gamers88.

To exercise any of the above rights, contact gamers88's Data Protection Officer at the details provided in Section 13. gamers88 will respond to verified requests within 15 business days.

If you believe gamers88 has not adequately addressed your privacy concern, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy and the 21+ Requirement

The gamers88 Platform is strictly for individuals aged 21 years and above. gamers88 does not knowingly collect personal data from individuals under 21 years of age. The Platform implements age verification at registration and requires KYC identity verification before withdrawal.

If gamers88 discovers that personal data has been collected from an individual under 21 years of age, the relevant account will be immediately suspended, all deposits returned to the payment source, and the personal data securely deleted. If you have reason to believe that a person under 21 has created a gamers88 account, please contact [email protected] immediately.

11. International Data Transfers

The gamers88 Platform operates primarily within the Philippines and processes data using infrastructure hosted in the region. Some of gamers88's service providers — including game engine providers and KYC verification partners — may process data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, gamers88 ensures that appropriate safeguards are in place, including contractual clauses that require recipient organisations to protect the data to at least the standard required by the Data Privacy Act of 2012. gamers88 does not transfer personal data to countries that do not provide an adequate level of protection without first implementing appropriate safeguards.

12. Changes to This Privacy Policy

gamers88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered Players via email to their registered address or through a prominent on-site notification at least 14 days before the changes take effect.

The date of the most recent revision is displayed at the top of this Policy. Continued use of the gamers88 Platform following notification of material changes constitutes acceptance of the updated Privacy Policy.

13. Contact & Data Protection Officer

For all privacy-related enquiries, data subject rights requests, or concerns about this Privacy Policy, please contact the gamers88 Data Protection Officer:

• Email: [email protected] (subject line: "Privacy / DPO Request")
• Live Chat: Available 24/7 on the gamers88 Platform — English and Tagalog support agents
• Response Time: DPO will acknowledge receipt within 2 business days and respond fully within 15 business days